07-18-2010, 09:13 PM
1.:
Greetings ******,
Thank you for contacting the War Rock Customer Support Team! We appreciate you taking the time to contact us.
Although we offer Customer Support, Technical support is limited and we are not equipped to answer this particular question at this time. We do, however, encourage you to post this issue to the forums so that our community can try to help you. Many of the common concerns our players experience have already been addressed and posted there. You can also find common questions and answers in the Knowledge Base or FAQs section of the web site.
Whenever possible, we encourage everyone to use these available resources first, before submitting a ticket for customer support, to minimize duplication of effort and to empower yourself. This means faster resolution times for you and allows us to devote more resources to helping those players who have unresolved questions and issues that we can resolve. Thank you for your understanding in this matter.
Should you require any further assistance, please feel free to submit another ticket. Thank you again for contacting us.
Regards,
____________________________________________________________
2.:
Greetings *****
Thank you for contacting the War Rock Customer Support Team! We appreciate you taking the time to contact us.
We are aware of your issue and currently working diligently on your original ticket (100717-000578).
Rest assured that we are working diligently to resolve your question. However due to the complexity of some issues it may take a bit of time. All future correspondences from us regarding this issue will be in ticket (100717-000578). If you have any questions regarding a different issue, please feel free to submit a new ticket and we will be more than happy to assist you.
We apologize for any inconvenience due to the delay and greatly appreciate your patience.
Regards,
Greetings ******,
Thank you for contacting the War Rock Customer Support Team! We appreciate you taking the time to contact us.
Although we offer Customer Support, Technical support is limited and we are not equipped to answer this particular question at this time. We do, however, encourage you to post this issue to the forums so that our community can try to help you. Many of the common concerns our players experience have already been addressed and posted there. You can also find common questions and answers in the Knowledge Base or FAQs section of the web site.
Whenever possible, we encourage everyone to use these available resources first, before submitting a ticket for customer support, to minimize duplication of effort and to empower yourself. This means faster resolution times for you and allows us to devote more resources to helping those players who have unresolved questions and issues that we can resolve. Thank you for your understanding in this matter.
Should you require any further assistance, please feel free to submit another ticket. Thank you again for contacting us.
Regards,
____________________________________________________________
2.:
Greetings *****
Thank you for contacting the War Rock Customer Support Team! We appreciate you taking the time to contact us.
We are aware of your issue and currently working diligently on your original ticket (100717-000578).
Rest assured that we are working diligently to resolve your question. However due to the complexity of some issues it may take a bit of time. All future correspondences from us regarding this issue will be in ticket (100717-000578). If you have any questions regarding a different issue, please feel free to submit a new ticket and we will be more than happy to assist you.
We apologize for any inconvenience due to the delay and greatly appreciate your patience.
Regards,
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