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Dear Valued Gamer,
GamersFirst has recently decided to make the switch to a new customer support platform that affords us improved ability to offer the awesome customer experience you deserve. Because our records indicate that you currently have an open help request, we request that you please resubmit it as a case to
http://help.gamersfirst.com. When sending your new help request, please make sure to include your previous ticket number so that we can provide the quickest response possible.
Curious about why we’re changing things up? Want to know how it makes life easier for you? Read on!
• It’s simpler. You’ll now be able to open your case from the website, but after that all correspondence will be through your email!
• It’s more secure. Ticket histories are no longer stored on the site; if you need to look at a previous case, it’ll be right there in your own email.
• It’s more satisfying. Like how your case was handled? Think we could have done better? You can now rate and provide feedback on how your case was handled.
Visit the official GamersFirst forums for future updates or to ask questions about our new customer support update.
Thanks!
The GamersFirst Support Team
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