Playspan Marketplace açıldı.Warrock 30 günlük premium almak için girdim hataverdi.3 kere denedim hepsinde aynı hatayı verdi.Sonra canlı bağlantıya geçtim playspan hizmetleriyle.Birçoğunu anladım ama ben hala soruma cevap bulmuş değilim.Bu3-4 sefer aldığım premiumların tümü bana gelirse gold premium 3 kere almış olacağım.Bunun olmasını istemiyorum dedim.En fazla 5 iş günü içerisinde mail adresime geleceğini söyledi fakat ben tam oalrak emin değilim.5 gün beklemek sorun değil ama gelip gelmeyeceğini tam olarak kavrayabilmiş değilim.Gerçekten yardım edebilecek arakdaşlar cevap yazarlarsa memnun olurum.
Şimdiden teşekkür ederim.Konuşmalar aşağıda ;
PlaySpan Support: Welcome to our real-time support chat. How can I help you today?
Batuhan: How can i retrieve my shopping card for my warrock 30 day gold premium
PlaySpan Support: Hi Batuhan.
Batuhan: Hi
PlaySpan Support: We regret any inconvenience you may have experienced while purchase in the PlaySpan Marketplace.
Are you facing any problem while purchasing?
Batuhan: yea
i was buy warrock gold premium with my credit card
PlaySpan Support: What is error message you are getting?
Batuhan: but i saw error
PlaySpan Support: Alright, what is error message you are getting?
Batuhan: its say
You have authorized a payment to PlaySpan
Your funds will be transferred when the merchant processes your payment. Any money in your PayPal account at that time will be used before any other payment source.
PlaySpan Support: So you have purchased the item successfully?
Batuhan: than
i have email
PlaySpan Support: Is ESN your concern?
Batuhan: no
esn code not coming to my mail adress
PlaySpan Support: What was that email about?
Batuhan: We saw that you recently added WR Gold Premium 30 Days to your shopping cart but didn't manage to complete your order. We hope that you're planning to come back soon and didn't run into any problems. Our customer support team can help you out 24/7 if you did.
PlaySpan Support: Did you tried purchasing twice or did you left purchase incomplete and then came back to complete it?
Batuhan: im in my playspan account now
but
i cant found
to completed
PlaySpan Support: What was the date on which you tried purchasing WR Gold Premium 30 Days?
Batuhan: today
i was buy that item just 1 hour ago
PlaySpan Support: Can you please provide me your PlaySpan ID?
Batuhan: sure
rocknbatu.91@hotmail.de
PlaySpan Support: Please give me a moment while I check.
Thank you for waiting.
Batuhan: its okay
PlaySpan Support: Did you purchase using your PayPal account?
Batuhan: ye
i was buy warrock silver premium 30 days
its finish and i wanna buy gold premium with paypal
PlaySpan Support: Our records shows that you have tried purchasing WR Gold Premium 30 Days at 2010-04-20 03:13
Batuhan: yes
PlaySpan Support: Request you to try purchasing after sometime.
If you still face the same error please contact us back.
Batuhan: can i try to purschasing that item now ?
PlaySpan Support: If you tried purchasing before sometime, please wait for sometime in order to make your purchase successful.
Batuhan: hmm
PlaySpan Support: Also, If you wish to continue with your purchase, please choose our alternate payment method, PayByCash, to complete your order. For information on PayByCash, please visit
http://www.paybycash.com/
Batuhan: my warrock gold premium 30 days will come to my mail adress ?
PlaySpan Support: Please be informed that your order for warrock gold premium 30 days was canceled due to security reasons.
Our security procedures are very strict at this time. We suggest you to purchase the item in the PlaySpan Marketplace with an alternate payment method “PayByCash” which we now have available on the site. The process for using this method of payment is a little more relaxed. For information on PayByCash, please visit
http://www.paybycash.com/
Please be informed that your PayPal account was not charged because the order was cancelled. You may see what appears to be a charge on your PayPal account. This is called an pre-authorization charge. This type of charge does not withdraw money from your account and is often seen as a pending charge on statements. It is used by PayPal team to verify funds for purchases. When an order is cancelled the PayPal team is sent a response to release the authorization charge. This does not always happen immediately. This usually takes between 24-48 hours to be released and as long as 5 business days.
In order to resolve this pre-authorization charge, you will need to contact the PayPal team.
Batuhan: its coming to my mail adress in 4-5 business day right ?
PlaySpan Support: Yes.
Is there anything else I can assist you with?
Batuhan: i was buy that item 3-4 times because its not succesfull i think and im afraid its coming to my mail adress 3-4 times ...
i just pay 1 time for that item
PlaySpan Support: The other charges are just pre-authorization charges.
When an order is cancelled the PayPal team is sent a response to release the authorization charge. This does not always happen immediately. This usually takes between 24-48 hours to be released and as long as 5 business days.
In order to resolve this pre-authorization charge, you will need to contact the PayPal team.
Batuhan: hmm... my purchasing is succesfull and i have a wait for 3-4 days for my item
PlaySpan Support: If your order was completed successfully you must receive the codes soon.
Batuhan: OK .. thanks ... i will wait for 3-4 days so
PlaySpan Support: Can you please provide me the order ID of your complete purchase?
This will help me check whether your codes were delivered or not?
Batuhan: Transaction ID ?
PlaySpan Support: NO. Order ID.
You will find it under the "My orders" tab.
In your PalySpan account.
Batuhan: 002-694072-80013667
PlaySpan Support: Thank you for the information.
Please wait while I check.
Batuhan: OK
PlaySpan Support: Batuhan, the codes for the above given order ID is already mailed to rocknbatu.91@hotmail.de email ID
Batuhan: yes
its still saving in my hotmail
PlaySpan Support: Alright.
We appreciate your understanding and would like your continued business.
Should you have any possible further questions, please write to us at support@playspan.com
Thank you.
Batuhan: ok
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